AEO Complaints Policy

At AEO, we are committed to delivering high-quality services. We welcome all feedback and take complaints seriously to improve our processes and customer experience.

What You Can Complain About

You can raise a complaint if you experience:

• Poor service or unprofessional behavior
• Unfair treatment during exams or counselling
• Delays, errors, or lack of communication
• Concerns about test day staff, facilities, or processes

How to Make a Complaint

You can submit a complaint by:
 Email: concerns@aeo.com.pk
 Feedback forms: Available at test venues and offices

Please include your full name, contact details, date, and a clear description of the issue.

What Happens Next?

• We will acknowledge your complaint within 3 working days
  
• A thorough investigation will be conducted
• A response will be provided within 10 working days where possible

Complex cases may take longer, but you will be kept informed.