Test Date Transfer & Refund Policy

AEO Pakistan

Test date Transfer & Refund Policy

Applicable to: IELTS (IOP & IOC), UKVI IELTS (IOC), and IELTS Life Skills

Refund Policy

If you cancel your IELTS test up to five weeks before the scheduled date, you will be entitled to a refund minus an administration fee of 25% of the test fee. No supporting documents or evidence are required in this case.
If you cancel your IELTS test within five weeks before the test date, up to five days after the test date, and the cancellation is due to one of the following reasons, you will receive a refund minus an administration fee of 25% of the test fee plus applicable tax.

Please note that supporting documentation or evidence is required for the reasons mentioned above. Refunds will not be granted for cancellations made within five weeks of the test date, except under these circumstances.
Important Note: original Supporting documents must be submitted within five working days following the test date. Only original medical certificates in English are accepted. Sick notes issued by family members are not acceptable. Failure to submit required documentation within the specified time frame will result in being marked as absent, forfeiting any refund claims.
Refunds may take 15 Working days to process from the date of application. Please be aware that Government Sales Tax is non-refundable.
No refund if any of the subtests/module have been attended.
No refund request will be entertained after 5 days from the test date.

Processing Time: Refunds will be processed within 15 working days from the date of application.

Decision Notification: The centre will inform the candidate within one week of the application whether the request has been approved.

Date Transfer Policy

You may request to reschedule your IELTS test at least 35 calendar days before the original test date at no additional charge. No supporting documents are required for this request.
If you need to reschedule within 35 calendar days of the test date, up to five days after the test date, due to serious illness, bereavement, hardship or trauma (e.g., being a victim of crime or traffic accident), or military service, an administration fee of 25% of the test fee plus applicable tax will apply. Supporting documentation or evidence is required for these reasons.

1. Eligibility for Date Transfer:

No date transfer if any of the subtests have been attended.
No date transfer request will be entertained after 5 days from the test date.
Date transfer is allowed only once. (: If you are rescheduled to a new test date and become ill again, you will not be entitled to a refund of the test fee or any further rescheduling.)
Please ensure that the new test date is scheduled within three months of the original test date.

2. Absentee Policy:

Decision Notification: The centre will inform the candidate within one week of the application whether the request has been approved.

Exception Circumstance:

The centre may waive the administrative charge under exceptional circumstances.

We define exceptional circumstances as:

Download the Date Transfer/Refund Form and IBFT form for refunds from the Download Page. (Please ensure that all necessary documents are submitted within five days of the test date for any transfer or refund requests. Incomplete applications will not be accepted.)

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AEO PAKISTAN

Test Date Transfer & Refund Policy

AEO Pakistan

Test date Transfer & Refund Policy

Refund Policy