Candidates who request a postponement or cancellation of their test within 5 weeks of the Test date will be charged the full fee unless they are able to provide appropriate medical evidence or supply valid reason to support their request. Evidence of medical/ valid reason must be provided no later than 5 days after the Test date. An Administrative fee of about 25% of Total Fee will be charged for the Test date transfer/ will be deducted from the Test fee refund. Serious causes include:
• illness – e.g. hospital admission, serious injury or illness (does not include minor illness such as a mild cold).
• loss or bereavement – death of a close family member. • hardship/trauma – victim of crime, victim of a traffic accident military service.
The Administrator will advise the candidate within one week of lodging the application whether or not their request has been approved.

Refunds

If the candidate’s application is approved, the centre will refund the test fee to the candidate. However the centre may deduct an administrative fee (no more than 25% of the test fee).

Transfers

If the candidate’s application is approved, candidates must select a test date within the next three-month period and this will be approved by the Administrator depending on availability for the selected test date. There may be limited availability for test dates in the first five-week period. Candidates who wish to transfer to a test date more than three months away should apply for a refund and then re-apply for the test.

A candidate marked absent on the test day will forfeit their full IELTS test fee.